Microbiology and Virology
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We firmly believe in and stand behind our product 100%, but we understand that it might not meet the needs of everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.
- Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 24 hours of the purchase of the product.
- Your issue(s) comes from not being able to install the product properly or get the product to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
- No refunds will be granted after the first 24 hours of the original purchase whatsoever.
- Issues caused by 3rd party products, or other software will not provide grounds for a refund.
- Refund requests for renewal subscription orders will not be entertained.
*PS: RS Products’s purchased with discount or sale offer are non-refundable
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