ITIL 4 Foundation
This ITIL 4 Foundation training works with IT leaders, practitioners, support staff, and personnel who interact with the digital and information systems of the organization, with a practical understanding of the fundamental concepts, common language, principles, and practices that enable the successful management of modern IT-enabled services. Based on the ITIL 4 best practice service value system included in the 2019 latest guide.
ITIL is the most suitable reference source for service management and delivery processes. It has ceased to be a set of books that guides to maintain service management in the best way and shows the processes of providing service to its users in detail, it has turned into a series of world-accepted methods. How the ITIL approach will be applied to service management processes should be determined by each organization according to the organization’s own culture, structure, and technology.
In this dynamic tutorial, you will find an introduction to the IT services management lifecycle to realize business expectations. You will learn the core disciplines of ITIL best practices through an engaging case study. By completing the training you will be well prepared to successfully complete the relevant ITIL exam, which is required for entry into future ITIL secondary-level courses.
What Will I Learn?
- -A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- -The guiding principles of ITIL 4
- -The four dimensions of Service Management
- -How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.