ITIL 4 Foundation

  • Course level: Beginner


This ITIL 4 Foundation training works with IT leaders, practitioners, support staff, and personnel who interact with the digital and information systems of the organization, with a practical understanding of the fundamental concepts, common language, principles, and practices that enable the successful management of modern IT-enabled services. Based on the ITIL 4 best practice service value system included in the 2019 latest guide.

ITIL is the most suitable reference source for service management and delivery processes. It has ceased to be a set of books that guides to maintain service management in the best way and shows the processes of providing service to its users in detail, it has turned into a series of world-accepted methods. How the ITIL approach will be applied to service management processes should be determined by each organization according to the organization’s own culture, structure, and technology.

In this dynamic tutorial, you will find an introduction to the IT services management lifecycle to realize business expectations. You will learn the core disciplines of ITIL best practices through an engaging case study. By completing the training you will be well prepared to successfully complete the relevant ITIL exam, which is required for entry into future ITIL secondary-level courses.


What Will I Learn?

  • -A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • -The guiding principles of ITIL 4
  • -The four dimensions of Service Management
  • -How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Topics for this course

42 Lessons

ITIL 4 Foundation

Introduction to the Accredited (V4)00:00:00
Part of our FULL Accredited (V4)00:00:00
Purchase and Book your Certification Exam from ONLY £200 (+VAT)00:00:00
Key Concepts – Understanding Value, Providers and Consumers00:00:00
Key Concepts of Service Management – Service Relationships00:00:00
Key Concepts of Service Management – Outcomes, Costs and Risks00:00:00
Key Concepts – Utility and Warranty00:00:00
Introduction to the Four Dimensions00:00:00
First Dimension – Organizations and People00:00:00
Second Dimension – Information and Technology00:00:00
Third Dimension – Partners and Suppliers00:00:00
Fourth Dimension – Value Streams and Processes00:00:00
External Factors00:00:00
The ITIL Service Value System00:00:00
The Service Value Chain00:00:00
Focus on Value00:00:00
Start where you are00:00:00
Progress Iteratively With Feedback00:00:00
Collaborate and promote visibility00:00:00
Think and work holistically00:00:00
Keep it simple and practical00:00:00
Optimize and automate00:00:00
Principle interaction00:00:00
Management Practices00:00:00
Continual Improvement MP00:00:00
Continual Improvement Model00:00:00
Information Security Management00:00:00
Relationship Management00:00:00
Supplier Management00:00:00
Change Enablement00:00:00
Incident Management00:00:00
IT Asset Management00:00:00
Monitoring and Event Management00:00:00
Problem Management00:00:00
Release Management00:00:00
Service Configuration Management00:00:00
Service Desk00:00:00
Service Level Management00:00:00
Service Request Management00:00:00
Deployment Management00:00:00
ITIL 4 Exam Prep App in 60 Seconds00:00:00
ITIL 4 Foundation
65 £

Enrolment validity: Lifetime