
About Course
This ITIL 4 Foundation training works with IT leaders, practitioners, support staff, and personnel who interact with the digital and information systems of the organization, with a practical understanding of the fundamental concepts, common language, principles, and practices that enable the successful management of modern IT-enabled services. Based on the ITIL 4 best practice service value system included in the 2019 latest guide.
ITIL is the most suitable reference source for service management and delivery processes. It has ceased to be a set of books that guides to maintain service management in the best way and shows the processes of providing service to its users in detail, it has turned into a series of world-accepted methods. How the ITIL approach will be applied to service management processes should be determined by each organization according to the organization’s own culture, structure, and technology.
In this dynamic tutorial, you will find an introduction to the IT services management lifecycle to realize business expectations. You will learn the core disciplines of ITIL best practices through an engaging case study. By completing the training you will be well prepared to successfully complete the relevant ITIL exam, which is required for entry into future ITIL secondary-level courses.
Course Content
ITIL 4 Foundation
-
Introduction to the Accredited (V4)
00:00 -
Part of our FULL Accredited (V4)
00:00 -
Purchase and Book your Certification Exam from ONLY £200 (+VAT)
00:00 -
Key Concepts – Understanding Value, Providers and Consumers
00:00 -
Key Concepts of Service Management – Service Relationships
00:00 -
Key Concepts of Service Management – Outcomes, Costs and Risks
00:00 -
Key Concepts – Utility and Warranty
00:00 -
Introduction to the Four Dimensions
00:00 -
First Dimension – Organizations and People
00:00 -
Second Dimension – Information and Technology
00:00 -
Third Dimension – Partners and Suppliers
00:00 -
Fourth Dimension – Value Streams and Processes
00:00 -
External Factors
00:00 -
The ITIL Service Value System
00:00 -
The Service Value Chain
00:00 -
Principles
00:00 -
Focus on Value
00:00 -
Start where you are
00:00 -
Progress Iteratively With Feedback
00:00 -
Collaborate and promote visibility
00:00 -
Think and work holistically
00:00 -
Keep it simple and practical
00:00 -
Optimize and automate
00:00 -
Principle interaction
00:00 -
Management Practices
00:00 -
Continual Improvement MP
00:00 -
Continual Improvement Model
00:00 -
Information Security Management
00:00 -
Relationship Management
00:00 -
Supplier Management
00:00 -
Change Enablement
00:00 -
Incident Management
00:00 -
IT Asset Management
00:00 -
Monitoring and Event Management
00:00 -
Problem Management
00:00 -
Release Management
00:00 -
Service Configuration Management
00:00 -
Service Desk
00:00 -
Service Level Management
00:00 -
Service Request Management
00:00 -
Deployment Management
00:00 -
ITIL 4 Exam Prep App in 60 Seconds
00:00