ITIL 4 Foundation

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About Course

This ITIL 4 Foundation training works with IT leaders, practitioners, support staff, and personnel who interact with the digital and information systems of the organization, with a practical understanding of the fundamental concepts, common language, principles, and practices that enable the successful management of modern IT-enabled services. Based on the ITIL 4 best practice service value system included in the 2019 latest guide.

ITIL is the most suitable reference source for service management and delivery processes. It has ceased to be a set of books that guides to maintain service management in the best way and shows the processes of providing service to its users in detail, it has turned into a series of world-accepted methods. How the ITIL approach will be applied to service management processes should be determined by each organization according to the organization’s own culture, structure, and technology.

In this dynamic tutorial, you will find an introduction to the IT services management lifecycle to realize business expectations. You will learn the core disciplines of ITIL best practices through an engaging case study. By completing the training you will be well prepared to successfully complete the relevant ITIL exam, which is required for entry into future ITIL secondary-level courses.

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What Will You Learn?

  • -A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • -The guiding principles of ITIL 4
  • -The four dimensions of Service Management
  • -How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Course Content

ITIL 4 Foundation

  • Introduction to the Accredited (V4)
    00:00
  • Part of our FULL Accredited (V4)
    00:00
  • Purchase and Book your Certification Exam from ONLY £200 (+VAT)
    00:00
  • Key Concepts – Understanding Value, Providers and Consumers
    00:00
  • Key Concepts of Service Management – Service Relationships
    00:00
  • Key Concepts of Service Management – Outcomes, Costs and Risks
    00:00
  • Key Concepts – Utility and Warranty
    00:00
  • Introduction to the Four Dimensions
    00:00
  • First Dimension – Organizations and People
    00:00
  • Second Dimension – Information and Technology
    00:00
  • Third Dimension – Partners and Suppliers
    00:00
  • Fourth Dimension – Value Streams and Processes
    00:00
  • External Factors
    00:00
  • The ITIL Service Value System
    00:00
  • The Service Value Chain
    00:00
  • Principles
    00:00
  • Focus on Value
    00:00
  • Start where you are
    00:00
  • Progress Iteratively With Feedback
    00:00
  • Collaborate and promote visibility
    00:00
  • Think and work holistically
    00:00
  • Keep it simple and practical
    00:00
  • Optimize and automate
    00:00
  • Principle interaction
    00:00
  • Management Practices
    00:00
  • Continual Improvement MP
    00:00
  • Continual Improvement Model
    00:00
  • Information Security Management
    00:00
  • Relationship Management
    00:00
  • Supplier Management
    00:00
  • Change Enablement
    00:00
  • Incident Management
    00:00
  • IT Asset Management
    00:00
  • Monitoring and Event Management
    00:00
  • Problem Management
    00:00
  • Release Management
    00:00
  • Service Configuration Management
    00:00
  • Service Desk
    00:00
  • Service Level Management
    00:00
  • Service Request Management
    00:00
  • Deployment Management
    00:00
  • ITIL 4 Exam Prep App in 60 Seconds
    00:00

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